Return and refund policy
Returns are accepted on most of the catalogue. The four things worth being aware of are the window, the condition requirement, who pays the return delivery, and when the refund lands.
When to tell us
Write to us within 10 days of delivery to start a return. What counts is that you tell us inside that window – the item does not have to be back with us by then.
Damaged, wrong or incomplete orders
Report it at [email protected] within 48 hours of delivery. Send photographs of the outer parcel and the contents; an unboxing video is strongly recommended. We look at the evidence and arrange a replacement or refund where it applies. We will not turn a claim down purely for lack of a video.
How long a refund takes
Refunds are processed within 7 business days of the item arriving back and passing the condition check. Money returns by the route it came – or, for a Cash on Delivery order, to bank or UPI details you give us. Nothing is deducted; there is no restocking fee.
Duplicate payments
If the same order is paid for twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction. This is separate from a return and does not wait on any item coming back.
What cannot be returned
Some things fall outside this policy: anything made or personalised to your own specification; clearance items where the product page says non-returnable; and items sent back without their original packaging where that packaging is part of the product itself.
Condition
- Unused and in its original packaging, with all parts and accessories included.
- The order invoice from the parcel sent back with the item.
- Items that have been used, installed, altered or washed cannot be accepted unless they arrived faulty.
Exchanges
Pelaris Editions does not offer a direct exchange. To get a different notebook, return the one you have under this policy and place a new order. Doing it that way means the replacement is not held up waiting for the return to arrive.
Who pays for return delivery
It depends on why the item is coming back. A change of mind means the return delivery is arranged and paid for by you. If the item was damaged, faulty, wrong or incomplete and we confirm that, Pelaris Editions covers or reimburses the return delivery cost – you should not be out of pocket for our mistake.
Returning notebooks and writing supplies
A notebook that has been written in cannot be returned. Bulk packs must come back sealed and complete – a pack of fifty that is short of some books cannot be resold. Ink cartridges and pens can only be returned unopened; once a nib has touched paper the item is used.
Warranty
We add no warranty of our own on top of what a product carries. A warranty stated on a product page applies per its terms; Pelaris Editions does not extend or replace it.
Returns address
Returns go to the business and order fulfilment address: Shop No C-11, Prince Plaza, near Sapna Sangeeta Road, Snehnagar, Indore, Madhya Pradesh 452001, India. Please contact [email protected] before sending anything back so the return is logged against your Order ID.