Track your order

Two fields, both from your confirmation email: the Order ID and the order email. That is enough to pull up the current status.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID and tracking number are different

The Order ID comes from us at the point of order. The tracking number comes from the courier at the point of dispatch. Use the first with us, the second with them.

When tracking updates

Handling takes 1-2 business days before dispatch, so tracking will not show courier movement immediately. After that, expect 4-7 business days to metro cities and 7-11 business days to the rest of India. These are estimates, not guaranteed dates.

Bulk notebook orders

Packs of 24, 48 or 96 notebooks are heavy and ship as a single carton, sometimes on a different service from small parcels. Allow an extra day for the first courier scan on a bulk order.

If tracking has not moved

Courier scans can lag by a day, particularly over weekends and public holidays. If there has been no movement for more than two business days, email [email protected] with your Order ID and we will chase it.

Questions: [email protected] · +91 9826099114 · Customer service hours: 10 AM – 10 PM IST

Wrong or incomplete address

If an address is wrong, tell us before dispatch and we can correct it. After dispatch the courier holds the address and a change is not always possible; a parcel that cannot be delivered is returned to us and refunded.

Delivery attempted while you were out

Couriers normally re-attempt the next working day. If the tracking shows a failed attempt, the courier will normally hold the parcel locally – contact them with the tracking number, or write to us and we will chase it.