Shipping policy
Pelaris Editions is an online-only retailer and does not operate a customer-facing showroom. The address below is the business and order fulfilment address, not a shop counter.
Orders are packed and dispatched from Indore. An order placed before 3:00 PM IST on a business day is normally processed the same day; anything after that cut-off is processed the next business day. Sundays and public holidays do not count as business days.
Tracking your parcel
Once the parcel leaves Indore, a tracking reference is emailed to the address on the order. That tracking number comes from the courier and is not the same as your Order ID. The Track your order page shows current status.
Where we ship
Delivery is India-wide and India-only – we do not ship outside the country.
Dispatch and delivery
Delivery time is made up of two separate stages. Handling is the time before the parcel leaves us; transit is the courier’s part.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
These figures are estimates, not guaranteed delivery dates. Courier networks, weather and local conditions move them.
Delivery charges
Delivery is free on orders of ₹999 or more. Below that, a flat ₹49 applies to the entire order regardless of how many items are in it. Whichever applies to you is displayed before you complete checkout.
Cash on Delivery
You can pay the delivery agent in cash when the parcel reaches you. There is no extra charge for choosing COD. It is available for eligible orders and PIN codes – some remote areas are not serviceable, and checkout flags that before you order.
Packing notebooks and pens
Notebooks ship boxed rather than in a mailer, because a corner knock on a hardcover shows for the life of the book. Bulk packs of 24, 48 or 96 notebooks are heavy for their size and go as a single carton, so a delivery of that kind may need someone available to receive it. Ink and calligraphy sets are wrapped separately from paper stock.
When a parcel arrives wrong
Where a parcel arrives damaged, or the contents are wrong or incomplete, contact [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and speeds the check up. The Return and refund policy describes what happens next.
Questions about a delivery: [email protected] or +91 9826099114. Customer service hours: 10 AM – 10 PM IST