Write to Pelaris Editions

Getting hold of us is simple: one address, one number. Whoever replies is the person handling the orders. Email is answered within one business day.

Pelaris Editions is an online-only retailer and does not operate a customer-facing showroom. The address below is the business and order fulfilment address, not a shop counter.

What to send us

• About an existing order: your Order ID and the order email you used. With those two we can find anything.
• Damaged, wrong or incomplete parcel: Order ID plus photographs of the parcel and its contents, within 48 hours of delivery. An unboxing video helps and is strongly recommended.
• Return request: Order ID and which notebook you want to return, within 10 days of delivery.
• Cancellation: Order ID, as early as you can – free of charge at any point before dispatch.
• Before you buy: tell us what you need it for and we can help you compare it with the specifications listed on the product page.
• Privacy request or complaint: [email protected] with your Order ID – see the Privacy policy.

Before you buy a notebook

The usual questions are paper weight, page count and whether the book opens flat. Where GSM is confirmed it is on the product page; where it is not, we do not have it and will not guess. Spiral-bound books open flat; hardcovers generally do not.

What we can and cannot do

What is within our reach: parcel status, returns, address corrections before dispatch, and anything the listing confirms about a notebook. What is not: a guaranteed delivery date, or a specification that the product page does not state.

Tracking an order yourself

Use the Track your order page with your Order ID and order email. The courier tracking number is separate and arrives by email once the parcel leaves Indore.

Phone

The phone line is answered during the hours shown above. Outside those hours email is faster, because a missed call has no Order ID attached to it and takes longer to trace.

If you have not had a reply

Check the spam folder of the address you wrote from – a reply with an order reference in it is sometimes filtered. If more than one business day has passed, write again and quote your Order ID.